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N. Nilakantan is new Senior Vice President, India Operations for Tracmail
BY OUR TECHNOLOGY CORRESPONDENT
13 July, 2005: Tracmail, a unit of TWS, rated by NASSCOM as one of India's leading BPO firms, announced the appointment of N. Nilakantan, as Senior Vice President of the company. Nilakantan has joined Tracmail to head the Vashi, Mumbai facility which is the company's prime offshore facility employing over 700 employees.
Nilakantan brings to Tracmail over 22 years of experience in Operations, Business Development & Sales and Marketing. He has worked in diverse sectors and with companies like GE Capital, Reliance Info- streams, Easycall India., Bennett, Coleman & Co. Ltd., etc. At Tracmail, Nilakantan will be responsible for strengthening the client delivery mechanism in India to deliver North American quality standards. His extensive knowledge of various sectors including IT enabled services, Office Automation and Business Process Outsourcing gives him the required judgment, perspective and management skills.
Commenting on the new appointment, Rakesh Kaul, President and CEO, TWS, said; "With Nilakantan joining our Global Management Team, we add a highly experienced and innovative leader who will build a continuous learning organization by leading our employees into building proprietary competencies. In addition to providing leadership to our prime Vashi centre, we look forward to leveraging his rich industry experience to accelerate the overall growth of the company. His domain experience with the Financial Industry and the Telecommunications Industry is a strong
fit with TWS' vertical orientation."
Formed in October 2003 with the merger of Tracmail, Webhelp and Spherenomics, TWS is an independent global BPO leader focusing on Receivables Management and Direct Marketing Solutions. All three merged companies were a part of the first wave of the global outsourcing in the
late 1990s. TWS has offices in North America and Canada, and offers a unique near-shore, off-shore advantage to its Global 1000 clients.
BY OUR TECHNOLOGY CORRESPONDENT
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