Infosys implements Oracle’s PeopleSoft HR for funeral services provider in US

Service Corporation International (SCI), North Americas largest provider of funeral, cemetery and cremation services, has partnered with Infosys Technologies to improve its HR operations and implement Oracle’s PeopleSoft Enterprise Human Capital Management 9.0. SCI is headquartered in Houston, Texas and is is North America’s leading provider of deathcare products and services. 

According to Infosys sources, the Indian tech major has successfully implemented a single instance of PeopleSoft Enterprise Human Capital Management and deployed it across more than 1,500 funeral homes and 400 cemeteries in 43 states, Puerto Rico and eight Canadian provinces. Infosys has collaborated with SCI to adopt best practices to ensure operational consistency across countries and locations. With this SCI is said to have benefited from enhanced automation as well as increased self-service capabilities delivered on a single technology platform.

SCI has grown to more than 20,000 employees with $ 2.285 billion in revenue, John Del Mixon, managing director of information technology services, SCI, said. PeopleSoft Enterprise Human Capital Management 9.0 is the best solution that supports our business needs. Infosys delivered impeccable service and completed a very complex implementation on time and on budget and helped us to identify opportunities to maximize our investment, he added.

SCI had selected Infosys as its implementation partner based on its packaged applications expertise and proven implementation methodology, Infosys sources added. After the companys largest acquisition of Alderwoods Group, SCI was left with multiple, disparate legacy HR systems and processes. Company executives wanted to consolidate systems and identify best practices to achieve greater quality governance over operations, while also realizing cost reduction. They decided to consolidate systems to reduce costs from operating redundant systems and assume control of HR processes and payroll processing that had been outsourced, they pointed out.

According to Prasad Thrikutam, senior vice president and head of energy, utilities and services, Infosys Technologies, SCIs growth and need for better quality control bolstered the need to provide tangible results quickly. Based on our implementation methodology, we were able to complete the full deployment in only 12 months and have the entire company on the new PeopleSoft applications a few days later. As a result, SCI not only achieved optimized automation immediately but also cost reduction by introduction of increased self service.