Seventymm.com service standards slipping
Update: 24 hours after I wrote this, the requested DVDs reached me.
On Sunday, a friend visited. While talking, she asked me how my experience with the online DVD/ VCD rental service seventymm was. Told her it was not great.
The reason was two-fold: One, I find their range of movies just not enough. When you want to order a movie online, you expect quite a bit of choice. It was not happening in my case. I am a science fiction fan, and after a month (some 20 or 25 DVDs), I just could not find more interesting stuff. Two,after adding 8 movies in my queue, I called up customer service only to find out that they did not have any DVDs of any of the 8 movies! That really is sad. They seriously need more spare DVDs. The girl on the phone offered me VCDs, and I said no thanks. I am a bit of a visual guy, and the widescreen TV was not bought for watching 3:4 VCDs. I was already considering cancelling the account.
She had another point of view. That the guy delivering the DVDs at their home just never lands up. She recently shifted to a new place in Delhi, and after the address was changed and confirmed with seventymm customer service online, no more movies reached her at all. A few calls later, she was told that the delivery man reported that they were never home. She says that was impossible, even when they stayed home and waited for the package, it never arrived.
I told her that was not the case with me. True, I had stopped ordering DVDs or VCDs for a while (a couple of months). Reason, not enough choice for me. But delivery was not an issue for me, I told her. The guys were pretty prompt, and they used to land up regularly at my place around 3 PM.
I spoke too early.
Then someone from seventymm called up to enquire about my payment. I said I did not want to pay, that I was considering canceling the account. “Sir, don’t do that,” he said, “we shall definitely send you two DVDs on Monday.” Super. I agreed. On Monday morning, I received an email telling me my DVDs were sent.
Nothing came. By 4 PM, a tired man landed up - with no DVD, and asking for my payment. I said nothing doing, DVDs first, payment later. He sat down, called up someone, who assured me that the DVDs were sent with another guy who would be landing up any minute. I was fooled again. I made the payment, and no one landed up the entire Monday.
Fine. On Tuesday morning, I signed into my seventymm.com account and saw that I could now request return pickup for the two DVDs which I never received! Heh heh. Really funny. Would have been real fun to see how their systems would handle someone requesting pickup for DVDs which were never sent!
I called up customer service. As always, a female voice which has the accent right but can’t say more than two lines in English picked up the phone. Poor thing. Why can’t they get one who can speak a bit of English? These guys have received some major VC funding, haven’t they? Why not two on the phone - one to speak in English, and one to speak in Hindi?
She told me that the DVDs were not delivered to me - great. And they would definitely be delivered today. By 7 latest.
Nobody came.
On Monday night, I had used the feedback form on their site to demand an explanation on why those two DVD movies were not delivered. It is more than 24 hours now, and no reply at all.
Poor show, guys.
Hi Yes these are CON Artists - They Entered Hyderabad BEWARE - The sweet girls pull you in with some trail offers exclusively for you - they make you pay through your online account. When you cancel they do not refund your amount but the HARD BOYS will be behind you with bill and calls pressing you to pay the FEE…..Beware Hyderabad. Thier FEES are HIGHEST in the industry - They do not deliver during Weekends - Our rental queue is of now value - they decide about what you see - they buzz your bell when you are in deep sleep ( for night shift guys ) — Many more of their ill idea make you sick.
I was a fool to subscribe to Seventymm .Today their site is inaccessible 6/10/2007.It appears to be blade company who duped gullible public . Can anybody suggest what remedies are there to sue them ? Happy Diwali Seventymm.
[...] Not just that, one fine day not long ago, I receive 2 DVDs which were region locked and did not play on my DVD player. The bloke on the other side of the phone line asked me for my DVD players make and model, and promptly handed me over the Samsung toll-free helpline number saying they’d help you with the problem. I tell him, hey, the problem is with the discs as I don’t have to receive region-locked DVDs, but he just would not understand! People, buck up, else get aside! Here is a set of goof-ups narrated by an ol’time customer of theirs on Dance With Shadows Extra. [...]
Seventymm HORRIBLE SERVICE! One can wait for the delivery boy, and keep waiting, or call the service helpline and get a reply that movies have been dispatched. Half a day later, these guys just seem to say “Sorry sir, system failure” and thus the DVD was not dispatched to you.
I’m sure they can do a lot in terms of investment in SYSTEMS that work in case they want to be the leading online rental service.
My experience with Seventymm has not been great either . After queing up 10 movies on their site , I could only watch 2 movies of my choice . They will never have DVD’s of your choice . Infact , I have a better personal collection . These guys are cheats . Dont trust them.
I am a resident of Bangalore. I have experience similar to that stated by other members. This is my second year of membership with Seventymm. I was highly satisfied with their service last year. They were prompt and delivered right on time with no complain. I renewed my membership one month back but now I really regret. I have been receiving regular sms and emails saying that the movies were dispatched. But nothing so far has happened even after a week. I keep calling them several times.Sometimes they are kind enough to answer my call and sometimes I get a response that all the cc *executives* are *busy*. If by any chance I do get to speak to any of the so-called customer care executives, I am immediately told, “Sorry, there was a technical problem. You will get the CD/DVD today…definitely…surely blah blah”. I am unable to fathom what went so wrong and so suddenly. It was never like this before !!
Hi I had similar experience when I was in banglore. After I shifted to Pune I availed services of crazytalkies.com. Believe me, they are wonderful at service. They charge merely 200/- for unlimited rental.