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THE FUTURE OF COMPETITION (Co-Creating Unique Value with Customers)
MANAGING AND MOTIVATING CONTACT CENTER EMPLOYEES (Tools and Techniques for Inspiring Outstanding performance from Your Frontline Staff)
THE ART AND DISCIPLINE OF STRATEGIC LEADERSHIP
SUN TZU STRATEGIES FOR MARKETING (12 Essential Principles for Winning the War for Customers)
THE GOAL (A Process of Ongoing Improvement)
THE TOYOTA WAY (14 Management Principles from the World’s Greatest Manufacturer)
THE METAKNOWLEDGE ADVANTAGE (The key to success in the new economy)
The Manager's Guide to Distribution Channels
Why CRM doesn't work Let
customers manage the relationship
MBA IN A BOX (Practical Ideas form the Best Brains in Business)
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