Rich passengers are concerned with their flights, says survey

Thursday, April 28, 2011, 19:49 by Aviation Correspondent

High earning passengers are increasingly more disappointed at the air service they are getting, according to a survey. US carriers in particular, are flocking in more passengers per flight and repeatedly increasing fares due to the hefty fuel prices. But more and more of such desperate measures means passengers will be getting increasingly annoyed.

And the elite passengers who spend more than the regular fares are showing signs of discomfort at the services being offered.

According to an online poll, Fliers with annual household incomes of $100,000 or more are nearly twice as dissatisfied at their airline as travelers from households making less than $50,000 a year. The main reason for the negative feedback was that most business and wealthy passengers felt that the services were not worth the money.

According to the survey of 1,559 people, 32% with incomes of more than $100,000 had apparently negative or very poor remarks toward their airline. Only 17% of fliers with incomes of less than $50,000 felt the same.

Passengers are paying all sorts of extras before and after boarding a flight like fees to check bags, get better seats and for meals among others. Passengers are not happy because they are being charged for things which they weren’t required to pay for before.

Passengers from San Fernando and San Gabriel would be familiar with the deteriorating Bob Hope Airport in Burbank. The sub-standard facility has never been a favorite with the fliers flying to and from the airport. But all that is to change from this summer, starting with the construction of a transit worth $120 million to accommodate its car-rental companies. The transit will also provide better access to the Amtrak, Metrolink and bus stations.

According to an airport representative the transit center will be on the south end of the airport, near West Empire Avenue, and an elevated moving walkway will connect it to the terminal. As per the plans the airport authority is eliminating the one-time $10 facility improvement fee that passengers pay when renting a car. Rather, the airport will charge a $6 per day rental fee for up to five days or a maximum of $30. The new facility is set to open by December 2012.

Continental is bringing the WiFi revolution to its fleet from next year. United Continental announced that it had intimated LiveTV, a subsidiary of JetBlue to provide onboard internet service to its fleet of more than 200 737 and 757s fitted with DirecTV service.

United Continental Holdings is also considering adding international WiFi service and deals with major broadband providers to more than 700 of its jets. From 2009, United has WiFi on only 14 planes via Aircell, the ground-to-air Internet service provider for seven other major airlines in North America and charges $12.95 to connect to the service.

Leave a Reply

You must be logged in to post a comment.